Help Desk Technician (Entry-Level)

Help Desk Technician (Entry-Level)
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Ti Steps
Bengaluru
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Responsibilities:
Respond to user inquiries and troubleshoot hardware/software issues.
Document support requests and resolutions.
Assist in setting up and configuring computer systems and peripherals.
Provide guidance on software usage and IT policies.
Escalate complex issues to higher-level support teams.
Qualifications:
Bachelors degree or diploma in IT, Computer Science, or related field.
Basic knowledge of operating systems, software applications, and networking.
Strong communication and customer service skills.
Ability to work in a fast-paced environment and manage multiple tasks.
Familiarity with ticketing systems is a plus.
Skills: Software Installation, Hardware Support, Troubleshooting, Networking, Customer Service
Experience: 0.00-3.00 Years
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